Netspend - Go Live Plan

Pre Go Live

• Document provisioning process (and automate where possible - automation more important for subsequent rollouts)
• Define Post Go Live support process
  
  • Netspand Team Leads to provide Level 1 support
  • Netspend DevOps & DBA team to provide Level 2 support
  • Datical Team to provide Level 3 support
• Define and get agreement (from all stakeholders) on team Go Live dates
  • Align Go Live date with start of new sprint
• End-user training & enablement - process and artifacts
  • Prepare end-user training materials
    • Datical to co-create end-user guides (based on existing documentation) - capture screen shots from completed Netspend implementation
    • Datical to create demo script for Netspend Team
    • Netspend to deliver end-user demo in completed solution according to demo scripts
      • Record session via GoTo Meeting
      • Edit out any mistakes or dead space
      • Optionally chop up video into small use-case videos
  • Schedule end-user training
    • Video & Doc Training
      • Show demo video to teams
      • Walk through user guide with teams
      • Answer questions
    • Hands-on Training
      • Primarily for Team Leads, but could be extended to entire team if not too many people
        • Provide sample scripts and have team leads run through the common use-cases
        • Have team leads bring 
• Pre Go Live Environment Cleanup
  • Refresh Reference Databases after production deployment (but before start of next sprint)
    • Use newly deployed Production (or Pre-Prod) database as the source for the refresh
  • Follow the Cleanup Process defined here - How To: Clear out Test Changes (In Preparation For Go-Live)

Go Live

• Developers start packaging new scripts at start of the sprint
  • Packaged artifacts get deployed down the pipeline as development and testing progresses

Post Go Live

• Follow support plan that was defined above
  
  • First couple of sprints require the bulk of the support activity