Netspend - Go Live Plan

Pre Go Live

Document provisioning process (and automate where possible - automation more important for subsequent rollouts)
Define Post Go Live support process
- Customer Team Leads to provide Level 1 support
- Customer DevOps & DBA teams to provide Level 2 support
- Datical Team to provide Level 3 support (daily or weekly support meetings between Level 2 & Level 3 teams are a best practice)
Define and get agreement (from all stakeholders) on team Go Live dates
- Align Go Live date with start of new sprint
End-user training & enablement - process and artifacts
- Prepare end-user training materials
  - Datical to co-create end-user guides (based on existing documentation) - capture screen shots from completed Customer implementation
  - Datical to create demo script for Customer Team
  - Customer to deliver end-user demo in completed solution according to demo scripts
    - Record session via GoTo Meeting
    - Edit out any mistakes or dead space
    - Optionally chop up video into small use-case videos
- Schedule end-user training
  - Video & Doc Training
    - Show demo video to teams
    - Walk through user guide with teams
    - Answer questions
  - Hands-on Training
    - Primarily for Team Leads, but could be extended to entire team if not too many people
      - Provide sample scripts and have team leads run through the common use-cases
      - Have team leads bring
Pre Go Live Environment Cleanup
- Refresh Reference Databases after production deployment (but before start of next sprint)
  - Use newly deployed Production (or Pre-Prod) database as the source for the refresh
- Follow the Cleanup Process defined here - How To: Clear out Test Changes (In Preparation For Go-Live)

Go Live

Developers start packaging new scripts at start of the sprint
- Packaged artifacts get deployed down the pipeline as development and testing progresses

Post Go Live

Follow support plan that was defined above
- First couple of sprints require the bulk of the support activity