Page Comparison

Pre Go Live

1. Document provisioning process (and automate where possible - automation more important for subsequent rollouts)
2. Define Post Go Live support process
   
   • Customer Team Leads to provide Level 1 support
   • Customer DevOps & DBA teams to provide Level 2 support
   • Datical Team to provide Level 3 support (daily or weekly support meetings between Level 2 & Level 3 teams are a best practice)
3. Define and get agreement (from all stakeholders) on team Go Live dates
   • Align Go Live date with start of new sprint
4. End-user training & enablement - process and artifacts
   • Prepare end-user training materials
     • Datical to co-create end-user guides (based on existing documentation) - capture screen shots from completed Customer implementation
     • Datical to create demo script for Customer Team
     • Customer to deliver end-user demo in completed solution according to demo scripts
       • Record session via GoTo Meeting
       • Edit out any mistakes or dead space
       • Optionally chop up video into small use-case videos
   • Schedule end-user training
     • Training Video &

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1. • • Documentation (1 hour session via GTM)
       • Show demo video to teams
       • Walk through user guide with teams
       • Answer questions
     • Hands-on Training(2 hours per team - Datical to facilitate via GTM)
       • Primarily for Team Leads, but could be extended to entire team if not too many people
         • Provide sample scripts and have team leads run through the common use-cases
         • Have team leads

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1. • • • • bring scripts from their application to package
2. Pre Go Live Environment Cleanup
   • Refresh Reference Databases after production deployment (but before start of next sprint)
     • Use newly deployed Production (or Pre-Prod) database as the source for the refresh
   • Follow the Cleanup Process defined here - How To: Clear out Test Changes (In Preparation For Go-Live)

Go Live

• Developers start packaging new scripts at start of the sprint
  • Packaged artifacts get deployed down the pipeline as development and testing progresses

Post Go Live

• Follow support plan that was defined above
  
  • First couple of sprints require the bulk of the support activity

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