Contacting Datical Support

When you encounter an issue and contact Datical Support, the first step in detailed diagnosis is to get information about the project that you are experiencing difficulty with.

The information required depends on the problem. The

"Scrub" Sensitive Data from your Files before sending them to Datical Support

Providing your log files, project files, changelogs, and html reports can help Datical Support diagnose and resolve an issue more quickly.  However, some of your Datical files may contain sensitive information. 

For Datical DB versions 5.9 and higher, you can use the hammer debug export command to "scrub" sensitive information such as hosts, ports, and credentials from your files before sending them to Datical Support.  The hammer debug export command will create a new zip file in your <ProjectName>/Reports/debug directory that contains the files you specify to include. The files in the zip will have the actual values for hosts, ports, and credentials replaced with more generic strings (tokens).  This is to avoid emailing files that contain the actual values which may be sensitive information.

The hammer debug export command provides a simple way to archive the needed files into a zip file that you then send to Datical Support:

• You can specify which files to include in the zip. 
• The command must be run from the command line (not from the Datical desktop client/GUI)
• The "scrubber" will only handle files that are located somewhere within your <ProjectName> directory structure for that project.  If there are relevant log files located outside of the project's directory structure, you can copy that log into the project directory structure prior to running the hammer debug export command.

Command: hammer debug export

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