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- Document provisioning process (and automate where possible - automation more important for subsequent rollouts)
- Define Post Go Live support process
- Customer Team Leads to provide Level 1 support
- Customer DevOps & DBA teams to provide Level 2 support
- Datical Team to provide Level 3 support (daily or weekly support meetings between Level 2 & Level 3 teams are a best practice)
- Define and get agreement (from all stakeholders) on team Go Live dates
- Align Go Live date with start of new sprint
- End-user training & enablement - process and artifacts
- Prepare end-user training materials
- Datical to co-create end-user guides (based on existing documentation) - capture screen shots from completed Customer implementation
- Datical to create demo script for Customer Team
- Customer to deliver end-user demo in completed solution according to demo scripts
- Record session via GoTo Meeting
- Edit out any mistakes or dead space
- Optionally chop up video into small use-case videos
- Schedule end-user training
- Video & Doc Training
- Show demo video to teams
- Walk through user guide with teams
- Answer questions
- Hands-on Training
- Primarily for Team Leads, but could be extended to entire team if not too many people
- Provide sample scripts and have team leads run through the common use-cases
- Have team leads bring bring scripts from their application to package
- Primarily for Team Leads, but could be extended to entire team if not too many people
- Video & Doc Training
- Prepare end-user training materials
- Pre Go Live Environment Cleanup
- Refresh Reference Databases after production deployment (but before start of next sprint)
- Use newly deployed Production (or Pre-Prod) database as the source for the refresh
- Follow the Cleanup Process defined here - How To: Clear out Test Changes (In Preparation For Go-Live)
- Refresh Reference Databases after production deployment (but before start of next sprint)
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